Prepare your phone for repair

Here’s what you’ll need to do

Prepare your phone for repair

Here’s what you’ll need to do

Before you send in your device for repair, there are a few things you’ll have to do.

Preparing a backup and turning off your OS’s “Find my device” features are required in order to get your device ready for repair.

Prepare a backup of your phone

You’ll want to make sure all your vital photos, data, and contacts are backed up to the cloud or your computer before you send your phone for repair.

How to back up an Android phone

Back up to Google Drive

Backing up your Android phone is super easy! We recommend backing up with Google Drive. Just follow these simple steps, and make sure you’re connected to a Wi-Fi network:

  1. Open the Settings app on your phone.
  2. Tap Cloud and accounts.
  3. Tap Backup and restore.
  4. Under Google account, turn on Back up my data and Automatic restore.
  5. Tap Google account and sign in with your Google account if you haven’t already.
  6. Tap Back up now.

Back up to your computer using Samsung Switch

You can also choose to back up data from your Samsung phone onto your computer using Smart Switch.

  1. Install Smart Switch onto your computer.
  2. Connect your Samsung phone to your computer using a USB cable.
  3. Tap Allow on your phone.
  4. Open Smart Switch on your computer and click Backup.
  5. Your computer will start backing up your phone’s data. This may take several minutes.
  6. Upon completion, click OK.

For more information on Smart Switch, visit Samsung’s support page.

How to back up an iPhone

Back up to iCloud

Backing up your iPhone is super easy! We recommend backing up with iCloud. Just follow these simple steps, and make sure you’re connected to a Wi-Fi network:

  1. Open the Settings app on your phone.
  2. Tap iCloud.
  3. Tap Backup.
  4. Turn on iCloud Backup if it isn’t already turned on.
  5. Tap Back up now.

Back up to your computer using iTunes

You can also choose to back up data from your iPhone onto your PC or Mac with macOS Mojave 10.14 or earlier using iTunes.

  1. Install iTunes onto your Windows PC. Macs come with iTunes installed.
  2. Connect your iPhone to your computer using a Lighting-to-USB cable.
  3. On your iPhone, you may be prompted to enter your passcode or to Trust This Computer. Follow the onscreen steps.
  4. Open iTunes on your computer.
  5. Click the iPhone button near the top left of the window.
  6. Click Summary.
  7. Click Back Up Now.

Back up to your Mac using Finder

On a Mac with macOS Catalina 10.15, back up your iPhone using Finder.

  1. Connect your iPhone to your Mac using a Lighting-to-USB or Lighting-to-USB-C cable.
  2. On your iPhone, you may be prompted to enter your passcode or to Trust This Computer. Follow the onscreen steps.
  3. Open Finder.
  4. Click your iPhone on the sidebar of the Finder windows.
  5. At the top of the Finder window, click General.
  6. Select “Back up all of the data on your iPhone to this Mac.”
  7. Click Back Up Now.

Turn off find my device

Find my device helps you find a lost device, but these features are required to be turned off in order for us to proceed with repair.

How to turn off Google Find my Device
  1. Open the Settings app on your phone.
  2. Tap Google.
  3. Tap Security.
  4. Tap Find My Device.
  5. Turn the On switch Off.
How to turn off Find my iPhone

On your iPhone

  1. Open the Settings app on your phone.
  2. Tap (your name) > Find My > Find My iPhone.
  3. Switch off Find My iPhone.
  4. Enter your Apple ID and password and tap Turn Off.

On iCloud from your browser

  1. Sign in to iCloud.com with your Apple ID.
  2. Go to Account Settings.
  3. Under “My Devices“, click your iPhone.
  4. Click the cross icon on the right of your iPhone to remove it from your list of devices.

If you’re still signed in with your Apple ID on the device, it might reappear on your account page the next time your device connects to the Internet.

Important: Do not select “Erase iPhone” or “Erase all content and settings” as this will erase all data from your device.

Remember to do these things before sending your phone in for repair.